Not sure if I ever posted this exchange with US Air.
I got so fed up the other day trying to take care of something over the phone with US Air that the following exchange took place (after about 15 minutes of haggling).
Me: Look, I understand your policies, but I also know they can be bent with manager approval. Why don?t you get your manager on the horn and let?s see if we can get my refund processed.
Airline: Sir, I am not going to ask my manager to do something I know is against the rules.
Me: Just ask. Please. For me. Ask.
Airline: Sorry but can?t do it.
Me: I am about to start a project and can use US Air or American, every week, for the next 2 years This might sway my choice.
Airline: Can?t do it.
Me: Just do it please. Just ask. Can?t hurt to ask.
Airline: Sir, you are not even silver status. If you were gold or platinum, I might consider it, but?
Me: Gold!!??!! Platinum!!??!! I?m kryptonite mother fu?.
Airline: [click].
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